01530 215105
4 Apsens Hollow, Thringstone, Coalville, LE67 8PX8.30am to 6.30pm Monday to Friday
Complaints Procedure:
- If you have a question or wish to make a complaint please make contact
- If the complaint is initially made verbally, whether face to face or by telephone, please also make it in writing to Steven Butler Limited Courtyard Business Centre, Southwold Drive, Nottingham NG8 1PA
- Once your written complaint is received we will write to you within seven days with an understanding of the circumstances leading to the complaint. You will be invited to make further comments.
- In an agreement can not still be reached I agree to referral of the complaint to the Centre for Effective Dispute Resolution except for disputes involving sums in excess of £10,000 which must be referred to the County Court.
- If your complaint to the Centre of Effective Dispute Resolution is unsuccessful I reserve the right to seek reimbursement me for their fees of £320.00 plus VAT plus any other losses incurred. If unpaid within thirty days of the Centre of Effective Dispute Resolution decision the fees will be recovered in the County Court without further reference to the complainant.
- It is strongly suggested that any complaints be referred to the County Court which provides the highest standards and for many cases is considerably more cost effective.
